Client & Challenge

National University Health System (NUHS) oversees multiple hospitals and manages thousands of healthcare professionals. Every year, each staff member is entitled to a new set of uniform items. Processing these entitlements manually — across departments, clusters, and job roles — created massive administrative strain, data inconsistencies, and invoicing delays.

Solution

We built the Uniform Management System (UMS) — a centralised web platform that handles:

• up to 15,000 orders per year based on role and institution
• Dynamic entitlement allocation by job title and contract type
• Staff self-service ordering portal
• Admin-level control for approvals, adjustments, and role transfers
• Secure cloud hosting with role-based access controls
  
  

Results

• >90% of orders now processed without admin intervention
• Finance teams receive automated monthly billing reports
• Improved audit readiness with exportable entitlement logs
• Scalable architecture to support expanding user base
  
  

Takeaway

UMS isn’t just a uniform ordering system — it’s a scalable operations engine that combines access control, workflow automation, and financial reporting into one streamlined tool.

👉  Need a similar platform for entitlements, distribution, or internal service delivery? Let’s build it right